Help centre
Short answers to the questions regulars ask most. Can't find yours? Send us a message and we will reply within two working days.
Getting started
What is Ediners?
Ediners is a free-to-play social casino games site for adults in the UK. You play original slot-style, card, dice and instant games with Neon Tokens, for fun. There is no real money play and nothing to buy.
Can I play without an account?
Yes. Every game opens in demo mode with 20,000 practice credits. Demo progress is not saved and resets when you leave the page. A free account keeps your tokens, levels, Punch Card and favourites.
Who can join?
Adults aged 18 or over who live in the United Kingdom. We ask for your full date of birth when you join.
Does it work on my phone?
Yes. Ediners works in any modern browser on phones, tablets and computers. There is no app to install.
Neon Tokens
Can I buy Neon Tokens?
No. There is no shop, no card form and no in-app purchase anywhere on Ediners. Tokens come free: 30,000 welcome tokens, rewards from The Counter, level rewards and completed Punch Cards.
Can tokens be exchanged for money or anything else?
No. Neon Tokens have no cash value and cannot be exchanged, sold, transferred or withdrawn. They are a score, nothing more.
What if my balance runs low?
When your balance drops below 200 tokens, a “Top up on the house” button appears on your ticket and in your account. It adds 5,000 free tokens.
Your account
Where is my account stored?
In the browser on the device you used to join. We do not keep a copy on our server. That keeps your data private, but it also means the account does not follow you to another browser or device.
I forgot my password.
Use Reset password on the log-in page with the recovery code you saved when you joined. You will get a new recovery code afterwards.
I lost my recovery code too.
We cannot reset accounts from our side, because they live on your device. You can delete the old account by clearing this site's data in your browser and join again.
How do I delete my account?
Open your account, go to Your data and choose Delete my account. Everything stored for it on this device is removed straight away.
Games
How are results decided?
By your browser's cryptographic random number generator, before any animation starts. Every round is independent. Our fair play page explains more.
Is there autoplay?
No. Every round, including every bonus spin, starts with your press.
What does volatility mean?
It describes a game's rhythm. Low volatility means smaller returns more often; high volatility means quieter spells with larger results when they land.
Safer play
How do I take a break?
Open your account and choose a break of 24 hours, 7 days, 30 days or 6 months under Safer play. You will be logged out at once and cannot end the break early.
Where can I get help?
The National Gambling Helpline from GamCare is free on 0808 8020 133, day and night. GAMSTOP, Gordon Moody and Gambling Therapy also offer free support.